Data Minimisation
We ask only for information needed to verify your identity and process payments—no hidden fields or unnecessary collection.
LEGAL REFERENCE
Your Privacy Comes First at proplay88
We've built our privacy framework around your account safety, payment security, and data control. Every piece of information you share with us — from your QRIS details to...
Data ProtectionPayment SecurityAccount PrivacyTransparency
What This Privacy Policy Covers
proplay88 collects and processes personal information when you open an account, deposit funds, play games, or contact support. This includes your name, email, phone number, payment details (DANA, OVO, GoPay, QRIS), and gameplay activity. We use this data to verify your identity, process transactions, deliver customer service, and comply with applicable law in supported regions. Your information is never sold to third
parties without your explicit consent. We store data securely and retain it only as long as necessary to fulfill legal obligations or service your account.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Have a Privacy Question?
Team online
Email Support
Contact our privacy team directly at [email protected] with any questions about how we handle your personal data.
Live Chat
Jump into our support chat during operating hours to ask about data requests, account privacy settings, or deletion options.
Account Settings
Review and update your privacy preferences, communication settings, and data-sharing choices inside your account dashboard.
PLATFORM TRUST SIGNALS
How We Earn Your Privacy Trust
Encryption Standard
All personal and payment data travels through SSL/TLS encryption, the same technology banks use to protect transactions across Indonesia.
Regular Audits
We conduct annual third-party security reviews to validate our privacy controls and data-handling procedures meet international standards.
Compliance Team
Our legal and compliance officers stay current on Indonesian data regulations and adapt our policy when local rules change.
Zero Third-Party Sales
We do not sell your email, phone number, or account history to marketers, brokers, or external platforms under any circumstance.
Transparent Requests
If government or law enforcement requests your data, we log the request and notify you unless prohibited by law.
Deletion Rights
You can request full account deletion, which removes your personal data from our systems within 30 days of submission.
SIDE BY SIDE
Our Privacy Policy vs. Competitor Standards
Indonesia-Specific Wording
Our policy references Indonesian law and local payment providers (DANA, OVO, GoPay, QRIS) rather than generic global language.
Plain Language
We explain encryption, data retention, and your rights in straightforward English so you don't need a lawyer to understand it.
Payment Method Detail
We specify exactly how DANA, OVO, GoPay, and QRIS transaction data is handled, stored, and when it's automatically deleted.
Cookie Transparency
Every tracking cookie and session token is listed with its purpose, duration, and how you can opt out via account settings.
User Rights Summary
We include a one-page summary of your right to access, correct, export, or delete your data—plus how to exercise each right.
Update Timeline
We commit to notifying you within 14 days if this policy changes in a way that affects how we use your personal information.
What Shapes Our Privacy Approach
Account-First Design
Every privacy rule flows from your account security. We build features that keep your login, profile, and play history locked down.
Indonesia-Ready Compliance
Our policy aligns with Indonesian data law and local banking regulations so your DANA, OVO, GoPay, and QRIS deposits stay protected.
Mobile Privacy Controls
On mobile, you can toggle data sharing, review session activity, and revoke app permissions directly from your account dashboard.
Live Chat Logs
Support conversations are encrypted and kept separate from your main account profile for extra confidentiality.
Geo-Location Clarity
We only store your country and city for compliance—we never track your exact location or device GPS without explicit permission.
Audit Trail
You can see a timestamped log of login attempts, password changes, and payment method updates to spot suspicious activity early.
Frequently Asked About Privacy
No. Your account information stays within proplay88 systems. We do not share your name, email, phone, or play history with affiliate platforms, network partners, or other casinos without your written consent.
DANA, OVO, GoPay, and QRIS transaction records are kept for 90 days to handle disputes and refunds. After that, only your account reference is retained for tax and regulatory compliance.
Yes. Open your account settings, select 'Data Export,' and we'll email you a complete ZIP file containing your profile, transaction history, chat logs, and settings within 7 business days.
We remove your personal data from all active systems within 30 days. Historical transactions are anonymised and kept only for legal and tax compliance in supported regions.
No. Our cookies only work inside the proplay88 platform and expire when you log out. We do not place tracking pixels on external websites or build profiles for retargeting ads.
All DANA, OVO, GoPay, and QRIS details are encrypted using bank-grade SSL/TLS and stored in PCI-DSS compliant vaults, never in plain text or unencrypted backups.
Email [email protected] immediately with 'Data Breach Report' in the subject line. Our team will investigate within 24 hours and advise you of any action needed.